Simply Polished — Residential Cleaning Services Agreement

1. Parties

This Residential Cleaning Services Agreement ("Agreement") is between:

• Simply Polished Cleaning Co. ("Simply Polished", "we", "us", "our"), a business operating in Greenwood, Indiana; and
• The client identified at electronic signature ("Client", "you", "your").

By electronically signing, checking the acceptance box, or continuing to use our services after notice of these terms, you represent that:

• You are at least eighteen (18) years of age;
• You have authority to authorize cleaning services at the address(es) listed in your account;
• You accept and agree to the terms of this Agreement on behalf of yourself and any co-owners or co-residents of the premises.

2. Services

Simply Polished provides residential cleaning services within our Greenwood, Indiana service area (Greenwood plus approximately fifteen (15) miles, subject to change at our discretion).

Services are scheduled in one of the following configurations:

• Recurring — weekly, biweekly, or monthly, per the cadence selected in your account;
• Deep clean — hourly or quoted, typically the first visit to a home;
• Move-in / move-out — a quoted one-time service tied to a specific date;
• One-time — a single-visit service booked on demand;
• Office — small-business cleaning at commercial premises.

The specific tasks included are described at the time of booking and in the optional add-ons you select. Simply Polished retains the right to decline a booking, revise scope, or quote additional time for homes whose condition materially differs from the description provided in the quote request.

Simply Polished does not provide:

• Biohazard cleanup (blood, bodily fluids outside normal household levels, needles);
• Hoarding-condition or code-violation remediation;
• Exterior pressure washing, window washing above the first floor from the outside, roofing, or gutters;
• Lawn, landscaping, or snow removal;
• Handyman repair, electrical, plumbing, or construction services;
• Pest extermination;
• Childcare, elder care, or pet care.

3. Scheduling and Arrival Windows

Standard service hours are Monday through Thursday, eight (8) AM to five (5) PM, local Indianapolis time (America/Indiana/Indianapolis). Friday appointments are available on a flexible basis at our discretion. We do not clean on Sundays.

We schedule by arrival window, not by exact time. A typical arrival window is ninety (90) minutes wide. You will receive a day-before reminder and a day-of confirmation via SMS or email (per your selected communication preferences). Traffic, unforeseen prior-job complexity, weather, or illness may cause us to arrive later than the window's midpoint, in which case we will notify you as soon as practical.

Services that are materially delayed through no fault of yours (arrival more than ninety (90) minutes beyond the end of the communicated window, without prior notice) may be rescheduled at your option with no cancellation fee.

4. Pricing, Minimums, and Sales Tax

Current pricing is displayed in your account and confirmed in your quote. As of the effective date of this version, our published rates and minimums are:

• Recurring biweekly + weekly: forty U.S. dollars ($40.00) per labor hour, minimum of one hundred twenty U.S. dollars ($120.00) per visit.
• Recurring monthly: fifty U.S. dollars ($50.00) per labor hour, minimum of one hundred fifty U.S. dollars ($150.00) per visit (longer service window between visits).
• Deep clean: fifty U.S. dollars ($50.00) per labor hour, minimum of two hundred U.S. dollars ($200.00) per visit.
• One-time refresh: flat one hundred fifty U.S. dollars ($150.00) per visit.
• Move-in / move-out: quoted per home after photos.
• Office and post-construction (by request only): quoted per engagement; not advertised on our public pricing page but available on request.

Pricing reflects starting points for typical Greenwood-area homes. Your final quote — confirmed before we book — accounts for home size, condition, scope, and any add-ons.

Add-on services (such as inside-oven, inside-fridge, inside-cabinet, laundry, or dish service) are priced per add-on at the time of booking. Some add-ons (notably laundry and dish service) are available on request rather than published on our pricing page; ask about any extras at quote time.

Indiana sales tax. Residential cleaning services in Indiana are generally exempt from state sales tax at the effective date of this version. This position is subject to confirmation by our accountant. If Indiana tax treatment changes or we are otherwise required to collect tax, you will be notified before the change takes effect and any applicable tax will be separately itemized on your invoice.

Price changes. We may revise pricing with at least thirty (30) days' written notice (SMS or email is sufficient). Recurring clients who object to a revision may terminate this Agreement without penalty before the revised pricing takes effect.

5. Payment

We accept the following payment methods:

• Credit or debit card, processed by Stripe, Inc. Card data is handled exclusively through Stripe Elements and is not stored on our servers. We operate in PCI-DSS SAQ A scope.
• Apple Pay (via Stripe).
• Venmo or cash (manually logged by Kaitlyn).

Payment is due on completion of service unless your account is on an active auto-pay plan or you have agreed to a different schedule in writing. Recurring customers may have their default card charged automatically on the day of service.

Late payment. Invoices unpaid for more than fourteen (14) days after service may be subject to a late fee of up to $15.00 or one and one-half percent (1.5%) of the unpaid balance per month, whichever is greater, and your account may be placed on service hold until the balance is resolved. We do not charge interest to clients whose payment is late due to a dispute raised in good faith, until the dispute is resolved.

6. Cancellation and Reschedule

We ask for at least twenty-four (24) hours' notice to reschedule or cancel a scheduled cleaning. This gives us time to offer the slot to another client and to adjust our crew's route.

Cancellations with less than twenty-four (24) hours' notice:

• May be charged up to fifty percent (50%) of the scheduled visit's minimum as a late-cancel fee, at our discretion.
• Will not be charged if the cancellation is due to illness (yours or ours), emergency, or circumstances reasonably outside your control.

Kaitlyn (owner) may override late-cancel fees at her discretion on a per-incident basis.

No-show fees. If we arrive within the communicated arrival window and cannot gain access to the premises (no answer, no key, code fails, dog unsecured when noted), we will call or text the contact on file. If we cannot gain access within thirty (30) minutes, the visit is treated as a same-day cancellation and may be charged the late-cancel fee above.

Termination of recurring service. Either party may terminate a recurring-service arrangement with at least seven (7) days' written notice (SMS or email is sufficient). There is no termination fee.

7. Access to Premises and Keys

You are responsible for providing a safe, reasonably accessible, and code-compliant path into the premises. Please disclose in your account or to Kaitlyn directly:

• Entry instructions (lockbox codes, keypad codes, gate codes, door quirks);
• Alarm system disarm instructions (if any), or confirmation that the system is disarmed during the visit;
• Pets on the premises (species, location, name, temperament, any no-go rooms);
• Rooms or items we should not touch (closed doors, restricted areas);
• Surfaces, finishes, or heirlooms that require special handling.

Security of access information. We store any access codes, hidden-key locations, and alarm disarm steps in encrypted form, readable only by Kaitlyn and the specific crew member assigned to your visit at the time of that visit. The mobile app includes technical controls that prevent this information from being logged, cached beyond the session, or included in crash reports. We will never email, text, or post your access information.

Revocation. You may revoke any access information at any time by updating your account or notifying us. We will delete or rotate the information within a reasonable time, typically by the next scheduled visit.

8. Photographs of Your Home

We may take photographs during service for one or more of the purposes below. You choose the permitted scope at account setup, and you may change or revoke your choice at any time. The default scope for new accounts is Internal Only.

Photographs are stored encrypted at rest. We strip embedded location metadata from photographs before they leave your device whenever technically possible. We never retain photographs that incidentally capture other people (family, visitors, children, contractors) without confirming with you; if such a photograph is captured, we delete it unless you separately authorize retention.

Revocation of photo consent. When you revoke or narrow your consent, we run a background process to remove matching photographs from any surface that is no longer permitted under your revised scope and to rotate the signed URLs used to display them, typically within seventy-two (72) hours.

9. SMS and Email Communication

We use SMS and email to coordinate scheduling, confirm service, invoice you, and — only when you opt in separately — send occasional marketing messages.

Transactional SMS (booking confirmations, day-before reminders, day-of arrival notices, invoice notifications). By booking with us and providing a mobile number, you consent to receive these messages. Standard message and data rates may apply from your carrier.

Marketing SMS (promotions, referral offers, seasonal reminders). We will only send these if you opt in separately. We confirm marketing opt-in via a double-opt-in reply.

Opt out. You may opt out of SMS at any time by replying STOP (or UNSUBSCRIBE, END, QUIT, CANCEL) to any message from us. We honor STOP requests immediately. You may also opt out by emailing the contact listed in Section 18 or by updating your account preferences.

Quiet hours. We do not send SMS between 9:00 PM and 8:00 AM local recipient time, except in cases of urgent reschedule or same-day cancellation.

We comply with the Telephone Consumer Protection Act (TCPA) and with current Cellular Telecommunications and Internet Association (CTIA) guidelines, and we operate under a registered 10DLC brand and campaign with our SMS carrier.

10. Pets, Children, and Non-Cleaning Persons on Premises

We are happy to clean in homes with pets and children. For safety (yours and ours), please:

• Confine pets that are aggressive, highly anxious, or likely to escape through an open door.
• Supervise small children while we are on-site, or confirm in writing that another responsible adult is supervising.
• Notify us if non-cleaning contractors (plumbers, electricians, deliveries) will also be present, so we can coordinate schedules.

If conditions on arrival make safe cleaning impractical (aggressive animals loose, evidence of a contagious illness requiring specialized protocol, structural unsafety, active hazardous incident), we may decline to proceed and reschedule. In that case, the late-cancel fee in Section 6 does not apply.

11. Supplies, Equipment, and Chemicals

We provide our own cleaning supplies, equipment, and chemicals by default. We use products that are generally safe for residential surfaces when used as labeled. We maintain Safety Data Sheets (SDS) for every cleaning chemical we carry and provide them on request.

If you have specific preferences, allergies, or sensitivities (e.g., no ammonia, no bleach, no scented products, no essential oils, hypoallergenic required), please note them at account setup. We will make reasonable efforts to accommodate; we will decline a booking if the requested product regime is unsafe or outside our sourcing capability.

Your supplies. If you prefer us to use products you provide, note this in your account and have them available in a clearly-marked spot on the day of service. We assume no responsibility for the performance or safety of products we do not supply.

12. Damage, Breakage, or Loss

We treat your home as we would our own. Accidents are rare but possible.

• Breakage by our team. If we break, damage, or lose an item in the course of service, report it to us within forty-eight (48) hours of the visit (sooner is better). We will work with you in good faith to repair, replace, or fairly compensate for the item. For heirlooms, antiques, or items with sentimental value, please flag them at account setup or in room-specific notes and, when reasonable, secure them before our arrival.
• Pre-existing damage. We are not responsible for pre-existing damage not caused by our service.
• Surfaces not covered. We are not responsible for damage caused by manufacturer-specified incompatibilities between our standard products and finishes you have not disclosed (certain natural stones, unsealed wood, aged brass, etc.). Disclose specialty finishes at account setup.
• Claims. Submit claims by email or SMS to the contact in Section 18. We will acknowledge within three (3) business days.

Our liability under this Section is limited as described in Section 17.

13. Insurance

Simply Polished maintains commercial general liability insurance in amounts not less than those required by our insurer's underwriting guidelines. Coverage details — including current policy limits, named insurer, and certificate of insurance — are provided in your service agreement appendix before the first visit and are available on request from the contact information in Section 18. We do not represent that every possible accident will be covered by insurance; insurance supplements, but does not replace, the good-faith claims process in Section 12.

14. Non-Discrimination

Simply Polished serves clients without regard to race, color, religion, sex, national origin, age, disability, familial status, military service, gender identity, sexual orientation, marital status, or any other classification protected by law. You similarly agree not to discriminate against any member of our team. Any evidence of discriminatory conduct — by either party — is grounds for immediate termination of this Agreement.

We also reserve the right to decline or terminate service for good cause, including but not limited to: safety concerns, failure to pay, misrepresentation of premises, harassment of our team, or a pattern of late-cancellation that makes the account uneconomic. We maintain a record of clients the owner has determined are not a good fit; this record persists independently of account deletion and may be re-associated via hashed contact details if you attempt to re-open an account.

15. Termination

Either party may terminate this Agreement:

• Immediately, for material breach by the other party (non-payment, harassment, discrimination, unsafe conditions);
• On seven (7) days' written notice for any reason (for recurring service);
• At the end of a one-time visit (for one-time service).

On termination:

• Any outstanding invoices remain due.
• Any prepaid fees for services not yet rendered will be refunded on a pro-rata basis.
• Access codes, keys, photographs, notes, and other data remain subject to the data handling described in Section 16 and the Privacy Policy.

16. Privacy and Data

Our handling of your personal information is described in detail in our Privacy Policy at /legal/privacy-policy. Highlights:

• We collect only information we need to deliver the service (name, contact information, service address, access preferences, photo consent scope, payment method, booking + service history).
• We do not sell personal information to third parties. We do share limited information with service providers who assist us (payment processor, SMS carrier, email delivery, cloud hosting) under appropriate contractual protections.
• We keep your information only as long as necessary. Some records are retained for legally mandated periods (tax, TCPA consent audit trail, incident records).
• You may request a copy of the personal information we hold about you, or request that we delete it (subject to legal-retention carve-outs), by contacting us as described in Section 18.
• California residents have rights under the California Consumer Privacy Act (CCPA/CPRA); Indiana residents have rights under the Indiana Consumer Data Protection Act (ICDPA) effective 2026; EU visitors have rights under the General Data Protection Regulation (GDPR).

Our Data Safety Declaration (for the Google Play Store) and App Privacy Labels (for the Apple App Store) describe mobile-specific data practices at /legal/data-safety.

17. Limitation of Liability

To the maximum extent permitted by law, Simply Polished's total liability to you for any claim arising out of or relating to this Agreement or the services provided under it is limited to the greater of:

• Fees you have paid to Simply Polished in the six (6) months preceding the event giving rise to the claim; or
• The reasonable cost to repair or replace the specific damaged item (for claims under Section 12).

Simply Polished is not liable for indirect, incidental, special, consequential, or punitive damages; for loss of use, profits, or data; or for damages arising from third-party services (such as a payment processor's downtime or a carrier's SMS-delivery failure).

These limitations do not apply to: our gross negligence or willful misconduct; personal injury caused by our conduct; or any liability that cannot be limited by applicable law.

18. Contact

Simply Polished Cleaning Co.

• General client support: support@frameworkdynamics.cloud
• Legal correspondence: legal@frameworkdynamics.cloud
• Voice + SMS: the number printed on your invoice and on our website.
• Mailing: Framework Dynamics LLC, P.O. Box (operator-managed), Indianapolis, IN 46201, United States.

19. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

Any dispute arising out of or relating to this Agreement will first be addressed through good-faith negotiation. If negotiation does not resolve the dispute within thirty (30) days of written notice, the parties will attempt mediation in Marion County or Johnson County, Indiana, before pursuing other remedies. Nothing in this Section prevents a party from seeking injunctive relief to protect intellectual property, confidential information, or personal safety.

20. General

• Entire Agreement. This Agreement, together with our Privacy Policy and Terms of Service posted at /legal/, is the entire agreement between you and Simply Polished regarding our services and supersedes prior agreements.
• Changes to this Agreement. We may revise this Agreement; material changes require your affirmative re-acceptance before they affect you. Minor changes (typographical corrections, clarifications that do not materially alter your rights or obligations) may be made with notice but do not require re-acceptance.
• Assignment. You may not assign this Agreement. We may assign this Agreement to a successor business entity that acquires Simply Polished Cleaning Co.
• Severability. If any provision is unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision does not waive that provision.
• Electronic signatures. You agree that an electronic signature, checkbox acceptance, or continued use after notice is a valid and enforceable signature for this Agreement, subject to the PRE_REVIEW limitation noted at the top of this document.

Revision history

E-signature block (rendered dynamically)

The signed copy of this Agreement is stored with:

• The document version (0.1.0-draft);
• The SHA-256 hash of the rendered document bytes at signing time;
• The timestamp (UTC) of signing;
• The client's signing method (typed name, touch signature, magic-link click-through);
• The IP address at signing, anonymized (last octet zeroed), and user agent (truncated);
• The PRE_REVIEW marker where applicable, such that any signature collected against this version is flagged for re-signature when v1.0.0 is published.

Reminder. Nothing in this document has been reviewed by an attorney as of the revision history above. Do not rely on it for a binding agreement. Do not ship to a customer without the PRE_REVIEW banner visible in the UI.